Recording greetings for your simplevoicecenter can be done in a few easy steps. First, access your VoiceCenter account in administrative mode. To do so, dial in to your VoiceCenter number, enter the access code when prompted and follow it with a * (star) key.  You will then be prompted for your numeric password (located on your account confirmation email).  This will work for both the toll and toll-free number options.  If using the Private Number option, dial the number and once connected press the * (star) key, you will then be prompted for your password. Once in administrative mode you will be guided with voice prompts to set up and manage outgoing greetings and any additional sub voice boxes you create. To record a greeting for one of your voice boxes, follow these steps:

1. Enter the extension number you wish to manage or press # to create a new one
2. To manage your greeting, press 3
3. To change your greeting, press 1
4. Record your greeting - to stop recording press # and press 1 to save (if 1 is not pressed, the recording will not save to the system)

This service also provides the option for you to upload pre-recorded greetings using your account interface.  Login at www.simplevoicecenter.com and follow the step listed below: Read More...

Happy Spring! We are excited to introduce all the great services, tools and monthly features that will be covered this month! Below please find a list of those useful tools, features and How To's that will be covered:

• SimpleVoiceCenter - Our Featured Service of the month! Each week we will share different features available with this service, which include:
  • Online Management Tools
  • RSS & Podcast Feed
  • Multiple Sub-Boxes
  • And Much More
• Useful Ideas - we'll share how our featured service of the month can be used for a variety of events, holidays and even your recorded conference calls
• FreeConferenceCall International Our international offering just got bigger! We'll share with you which countries have been added to the list
• Trade Shows - This month we will be exhibiting at the annual ALA Conference & Expo. Check back as we share pictures and videos after the event
• Featured Customer of the Month - As always, we will introduce one of our customers and how they utilize our services

In our next blog, taking place next week, we will discuss how to utilize the Online Management Tools with SimpleVoiceCenter.com. In the mean time, what would you like to see in the coming month? Share your ideas with us! Read More...

FreeConferencing.com comes with a full suite of tools for hosting professional meetings. This week we are covering The Broadcaster and Record features. In this post you will learn more on how the Broadcaster allows you to play recorded audio files during live conferences using the In-Conference Broadcast window found on the right of the Conference View page. You may broadcast any previously recorded conference stored in your account and any .WAV or MP3 files. To play a file while hosting a call, make sure you are logged into your account. Open the Broadcaster window and click on the green play icon located to the left of recording file. As the recording or audio file is being played, use the tools located on the left hand side to pause, stop and resume. The Broadcaster window can also be minimized at anytime.  Below are screen shots that show how to use the Broadcaster tool.

*Click image to enlarge Read More...

One of the added benefits to having a FreeConferencing account is the ability to control Conference Preferences.  This feature allows you to change standard conference function, such as; entry and exit tones to be on or off when participants join the conference call, disconnect participants if the host is not present, and the caller count feature can be turned on or off. Keep in mind that Conference Preferences may not be set during a live conference call. Please login before your conference call begins and go to the Conference Preferences tab, set your preferred preferences and click Save. Below is all available preferences and explanations of each one:

1. Entry & Exit Tones - Turn Entry and Exit chimes on/off when participants join or disconnect from the conference call.
2. Wait for Host - Place participants on hold for a preset time before host joins the conference call. If host does not join the conference call, participants will be disconnected after the preset time expires.
3. Continue without Host - Set to have the conference continue when host disconnect from the conference line or to continue for a preset time after host disconnects from the conference. After the set time expires, all participants will be dropped.
4. Announce Caller Count & In-Call Caller Count Set to notify joining Hosts or Participants of how many callers are on the conference call. The *2 feature which lists the total number of caller(s) on the conference call can be set to on/off.
5. Participant see all attendees  During a Screen Sharing session, disable participants from viewing the attendees list on the meeting console,.
6. Participant see Active Speakers  During a Screen Sharing session, disable participant from viewing active speakers on the meeting console.
7. Presenter transfer by participants - During a Screen Sharing session allow a participant to transfer presenter to other participants.

Do you have additional questions? Read More...

One of the many benefits offered with FreeConferencing.com is the ability to control the conference call using online web-based controls. To utilize this feature, sign up or login to your account. Once logged in, you will be directed to the 'Conference View' interface where you will have access to an array of tools, which include:

• Live Conference - Click this to the 'on' position to connect to the conference line and enable the rest of the web-based commands. Once turned on, the Recording, Hold, Lock and Mute commands will display allowing you to control the entire conference by clicking on or off on each command.

Read More...

FreeConferencing is a phone and web conferencing service that offers advanced features which are not available on our classic FreeConferenceCall platform. The FreeConferencing service allows hosts to manage their conference calls with complete web-based controls, view call participants in real time, offers free screen sharing tools and more. All this month, we will share with you the different ways FreeConferencing can maximize your communication needs. Starting this Thursday we will show you how to utilize the online web-based controls. See below for a side-by-side comparison of FreeConferencing and FreeConferenceCall:

*Click image to enlarge Read More...

With spring just around the corner, we are excited to introduce all the great services, tools and monthly features that will be covered this month! As we transition into this new season, we'll show you how to improve your communications and make sure you know about all the ways you can do so. Below please find a list of the useful tools, features and How To's that will be covered this month:

• FreeConferencing - Our Featured Service of the month! Each week we will share different features available with this service, which include:
  • Online Web Controls
  • Free Screen Sharing
  • Breakout Conferencing
  • And Much More
• FreeConferenceCall International - Our international offering just got bigger! We'll share with you which countries have been added to the list
• Featured Customer of the Month - Check back later this month when we introduce one of our customers and how they utilize our services

In our next blog, taking place next week, we will discuss how to utilize the Online Web Controls with FreeConferencing.com. In the mean time, what would you like to see in the coming month? Share your ideas with us! Read More...